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userj3ioKVGILF
Cosmic Ray

Streamig does not pause for incoming calls

Have Galaxy Note 10+.  For all streaming apps, audio does not pause for incoming calls.  Had Androids for 1000 years, never had this issue.  Contacted tech support, they could not resolve the issue. Tried safe mode, Wiped Cache Partition.  I'm not in the "Do Not Disturb" Mode. Anyone else have the same issue? I know I can do the Factory Reset, but it takes forever to get all my settings, which took me a few days to redo, so that is not an option, I'd rather take this junk back to the store and use my old phone, cause it is missing a bunch of other important to me functions, that Samsung tech also told me can't be fixed.  Please, reply if you have a solution only.

10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Streamig does not pause for incoming calls

Are you using Bluetooth when you are experiencing these symptoms?

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userj3ioKVGILF
Cosmic Ray

Re: Streamig does not pause for incoming calls

No.  Just on regular calls.  Phone does vibrate and pops up on the screen, but streaming does not pause.  Therefore, I miss my calls.  All my previous smartphones paused streaming for incoming calls.

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Samsung Moderator
Samsung Moderator

Re: Streamig does not pause for incoming calls

Does this occur with all streaming apps or just specific ones?

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userj3ioKVGILF
Cosmic Ray

Re: Streamig does not pause for incoming calls

All, including but not limited to YouTube premium, SoundCloud, SeriusXM, Amazon Music, etc.

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Samsung Moderator
Samsung Moderator

Re: Streamig does not pause for incoming calls

Are you using the stock calling application or whatsapp, Skype, etc.?

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userj3ioKVGILF
Cosmic Ray

Re: Streamig does not pause for incoming calls

I have them loaded, but have not used them with this phone

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Samsung Moderator
Samsung Moderator

Re: Streamig does not pause for incoming calls

At this point, I think your phone would need to be evaluated by a certified technician. You can take your phone to a uBreakiFix location to have a certified technician evaluate it.

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userj3ioKVGILF
Cosmic Ray

Re: Streamig does not pause for incoming calls

Btw.  It does pause when on bluetooth call.

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Samsung Moderator
Samsung Moderator

Re: Streamig does not pause for incoming calls

That is definitely strange, I would definitely have the phone looked at if I were you.

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