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userLQlYaPTVfo
Asteroid

Stuck on Finishing system update

I've just installed this update and on reboot there is a notification saying Finishing system update which has been there forever. I've tried rebooting again and it just comes back and gets stuck.

 

Any ideas how to remediate?Screenshot_20191124-073807_Chrome.jpg

 

7 REPLIES 7
Samsung_dvvv2na
Astronaut

Re: Stuck on Finishing system update

I am still struggling to learn

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Samsung Moderator
Samsung Moderator

Re: Stuck on Finishing system update

Have you tried wiping the cache partition of your device?

Here are the steps: 

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press the Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userwbJOzwRsB2
Constellation

Re: Stuck on Finishing system update

After the Dec 1 2019 update i had this same issue.  The cache clear nor the safe mode worked to solve the problem on there own.  I then went in cleared the cache from the recovery menu on the reboot put it directly into safe mode .. For me atleast this worked , phoned finished the stalled update.  

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userwUKaJbW5IA
Astronaut

Re: Stuck on Finishing system update

So how do you put it in recovery mode 

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userLQlYaPTVfo
Asteroid

Re: Stuck on Finishing system update

I was able to get it to complete by booting into Safe Mode.

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Samsung Moderator
Samsung Moderator

Re: Stuck on Finishing system update

That is awesome to hear! Please let us know if you have any additional questions.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userEkEPSWd3GX
Constellation

Re: Stuck on Finishing system update

I tried all of above: wiped cache and went straight to safe mode and left it alone overnight and still stuck "finishing" the progress bar never got past the "p" in update.

PLEASE HELP! Thank you.

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