Two nights ago, I plugged my Note 10+ in to charge and it randomly gave me a message that charging had stopped because the temperature was too low and would resume when it went back to normal. It wasn't freezing where I was and the phone didn't feel cold or hot to the touch. I installed an app to check the temp and it shows battery temp at -4°F. The first night it happened, I called t mobile customer support (who failed to provide a solution) and during the 12 minute phone call, the charge dropped from 35% to 4%. Later that night I kept the phone plugged in which prevents it from dying, it doesn't charge but doesn't discharge, and suddenly it went from 4% to 65% in about 10 min. Then it stopped charging and hasn't charged again since then. I've tried turning it off and on, starting in safe mode, tried charging while off, different charging blocks, outlets, cables, car chargers, external batteries. Nothing works. I feel like it's a hardware issue but has anyone had any luck with this?
I've got the same problem. This is my second note 10+ with this problem. I had to trade my first 4 days after I got it for this same problem. Now my second is doing the same thing. We need a fix or a new phone. This is unacceptable with a product that costs this much.
Having the same problem with my Note 10+ plugged the charger in and got the same message charging stopped phones temperature too low. Have you had any luck figuring out what caused this or how to fix it
I am on my 3rd Note 10+ now. Same issues as described. First one developed issue with 15 days of purchase, took it back to verizon got a brand new replacement. That one lasted about 30 days, called samsung was told to take to ubreakifix for repair. Repair shop comes back 2 days later that it will have to be shipped to Samsung as the issue is the Temp sensor on the main board...sent to Samsung repair...gone about 10 days...comes back develops issue again within 30ish days. Called Verizon and I am now on Note 10+ #3. For a $1000 dollar phone...which by the fine print Samsung will not replace/will only repair....we need a solution to this. Glad to know I am not the only person having this issue.
Side note- One thing I have noted about this issue that strikes me as weird is I bought a second Note 10+ in Aura the same day as I bought mine in black for my GF. Hers has not had any issues thru all of my replacements which have all been the black version.
I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2
I would suggest not even bothering to find a fix for this. Go straight to where you purchased the device from and get a replacement or a refund as soon as you can. Something that serious typically does not have a quick fix. If an issue seems too strange to be true it generally means the device is at fault. Good luck all.
Same issue here. This is my second note 10+ and the second to developers this issue. I returned my first to sprint with a replacement. Sprint is telling me to contact samsung for this phones replacement.
Man same here last mine did the same thing but mine just stays at one percent.while plugged in if not plugged in it just dies. T mobile told me contact Samsung and Samsung says i have to drive it to a store 35 miles away