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userVCWHo2CqY9
Asteroid

Text messages out of order Note 10+

Despite trying the fixes mentioned for other Galaxy phones, I cannot correct the order of my text messages. 

 

I have tried several times to change the date and time settings, rebooting the phone, and even clearing the cache.

13 REPLIES 13
Red Giant

Re: Text messages out of order Note 10+


@userVCWHo2CqY9 wrote:

Despite trying the fixes mentioned for other Galaxy phones, I cannot correct the order of my text messages. 

 

I have tried several times to change the date and time settings, rebooting the phone, and even clearing the cache.


So when new message arrives, isn't shown on the top?

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userVCWHo2CqY9
Asteroid

Re: Text messages out of order Note 10+

No, on the bottom.

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Samsung Care Ambassador

Re: Text messages out of order Note 10+

@userVCWHo2CqY9 Can you provide more details?

 

(a) Generally when you open the texting app, the latest message thread appears at the top. For example, if Bob sent you the last message, his name will appear at the top of that window. 

 

(b) When you click into a message thread, the latest message on that thread will appear at the bottom. For example, clicking into Bob will show the last message sent to/from Bob at the bottom just above the keyboard. 

 

Which is not appearing correctly for you? 

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userVCWHo2CqY9
Asteroid

Re: Text messages out of order Note 10+

Scenario B is occurring, when scenario A is what should be happening. 

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Red Giant

Re: Text messages out of order Note 10+


@userVCWHo2CqY9 wrote:

Scenario B is occurring, when scenario A is what should be happening. 


Is your display language English or another?

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userVCWHo2CqY9
Asteroid

Re: Text messages out of order Note 10+

English 

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Red Giant

Re: Text messages out of order Note 10+


@userVCWHo2CqY9 wrote:

English 


Using stock Samsung Messages app?

You mentioned that you cleared cache, did you do it for the messages app?

Clearing data of messages app could help, don't know if you did this.  Just in case make sure you have latest backup of your phone in settings.  It shouldn't delete anything, but if there is a bug I don't want you to lose some of your messages.

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userVCWHo2CqY9
Asteroid

Re: Text messages out of order Note 10+

Stock app. I just purchased the phone. 

 

Cleared the cache partition. Not certain as to how to specifically clear messages cache.

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Red Giant

Re: Text messages out of order Note 10+


@userVCWHo2CqY9 wrote:

Stock app. I just purchased the phone. 

 

Cleared the cache partition. Not certain as to how to specifically clear messages cache.


Tap and hold messages app shortcut on your home screen. Then when context menu appears, tap on App info. Then go to storage and clear cache first, if didn't help clear data from the same place

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