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Constellation

The speaker malfunctioning while playing media.

Hello everyone,

My phone's speaker is not working while playing music or video but when the phone is ringing the speaker is working well. The bottom microphone is not working too.

I do the factory reset and upgrade the OS to the last version but the problems still exist. Can you help me with this weird issue?

Phone model: Galaxy note 10 lite

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: The speaker malfunctioning while playing media.

Hello!

 

Thank you for reaching out, I can understand wanting to be able to hear your audio. Have you been able to test your device in safe mode to see if the symptoms persist? You can do so by following these steps.

 

Press and hold the power button until power off, restart, and emergency mode show on screen
Tap and hold on the power off option until it changes to safe mode, then tap on safe mode.
The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.
 

Let me know how the speaker performs while in safe mode!

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Constellation

Re: The speaker malfunctioning while playing media.

Thank you for your response, I'll check the solution.

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