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usersTvmB9SGb8
Constellation

Themes store

Theme store is not working, none of the themes I own or even from the store will not work.  I select apply on a chosen theme and nothing happens.  I want to purchase a new theme it will not download. Anyone else have this problem? I have checked for all updates inluding PRL and Profile updates for the phone.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Themes store

Hey there!

 

Thanks for reaching out. Have you confirmed the software is up to date on your device? Also, try wiping the cache partition. Doing this will clear any outdated or temporary files that is stored on the device.

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

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