cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Cosmic Ray

Trouble updating

My note 10+ is stuck on the January security patch update is anybody else having a problem updating to the latest software I'm on att

3 REPLIES 3
Highlighted
Product Expert

Re: Trouble updating

Good Evening @Juanaman 

Hey sorry you are having a hard time getting a software update on your device.  Quick question...Is your device a unlocked device or a carrier device?  I ask this because, unfortunately unlocked devices linked to carrier accounts, often time do not receive the software update push.  I would recommend getting in touch with 1-800 SAMSUNG, so they can recommend nearby repair centers to get the software update applied to your device.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Trouble updating

You can also reach out to your current carrier to further assist with updating your device. Updates come directly through the carriers and are released to the devices that are on their network in waves.

Reply
Loading...
Highlighted
Constellation

Re: Trouble updating

No. Im using the silver Note10+ try updating your prl an profile under phone updates then try the security patch agin.

Reply
Loading...