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Jonny5
Asteroid

Unable to attach. File not supported

 
5 REPLIES 5
Samsung Care Ambassador

Re: Unable to attach. File not supported

We really need more information to be able to provide any assistance.

 

What app are you using to attach? Where did you get the file? What are you trying to attach it to?

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Carbon6smami
Constellation

Re: Unable to attach. File not supported

Under text when you try to attach your AR Emoji it gives that error

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Samsung Care Ambassador

Re: Unable to attach. File not supported


@Carbon6smami wrote:

Under text when you try to attach your AR Emoji it gives that error


Are you @Jonny5 ?

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Carbon6smami
Constellation

Re: Unable to attach. File not supported

I have the same issue , I can only send the Ar emoji to my mom only , everyone else I get the same message you do

 

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Disk4mat
Cosmic Ray

Re: Unable to attach. File not supported

The only way I ccould send an emoji to anyone was to export it from the studio then attach it in a text message. Directly sharing gave me the same error "Unable to attach. File not supported".

 

Then I got to thinking. If I can attach the same file without an error then maybe AR Emoji doesnt have permission? Turned out it did not have permission to use the phone so I granted it -

 

Settings > Apps > AR Emoji > Permissions > Phone = Enable

 

Went in the emoji studio, share, messages, contact... It worked. A 1.1 mb emoji sticker was inserted and no error... Opened a new text message, tapped the sticker icon on the keyboard and inserted a different emoji I created earlier. So thats working as well.

 

Im hoping this could solve the error message for other people also.

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