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Asteroid

Use of BoA fingerprint after update?

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Has anyone been able to use the Bank of America fingerprint authentication since getting the update? I'm still not able to.

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Constellation

Re: Use of BoA fingerprint after update?

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I just used it this morning and the fingerprint is working again.

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15 REPLIES 15
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Constellation

Re: Use of BoA fingerprint after update?

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I'm still unable to as well

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Cosmic Ray

Re: Use of BoA fingerprint after update?

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Have you tried uninstalling the app and reinstalling and making sure your bank settings are set up to read fingerprint after the update??

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Re: Use of BoA fingerprint after update?

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Bank of America has disabled the fingerprint part of their app. They are worried that the problem with the s10 and note10 fingerprint sensor ( the silicone screen protector problem) will allow people to login to our accounts and they want to cover their a**es, So until they think Samsung has fixed the problem we have to use our passwords to access our BOA account on our phone.

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Asteroid

Re: Use of BoA fingerprint after update?

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Yeah I'm aware of why they disabled it I just want to know when it's coming back now that the issue had been fixed!

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Re: Use of BoA fingerprint after update?

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I emailed them and the person who responded talked like it would take a while for them to decide. For now we will just have to wait for another update from boa with it reactivated. Which is a pita.

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Cosmic Ray

Re: Use of BoA fingerprint after update?

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There is a work around, use Samsung pass, clear data and cache from banking app, re-enter screen name and password, if you have Samsung Pass set up it will automatically ask if you want to save login, that is how I use all apps on my phone.

You also have the benefit of looking up your password in Samsung pass if you can't remember the password!

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Re: Use of BoA fingerprint after update?

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The BOA app reset my fingerprint to work again. Finally

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Constellation

Re: Use of BoA fingerprint after update?

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I had the same problem but today started working

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Astronaut

Re: Use of BoA fingerprint after update?

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Lol, why would you have ANYTHING to do with Bank of America in the first place? They are the worst bank in the world, literally. I won't even accept checks from my customers that are drawn from B of A. They can't be trusted.

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