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userHXkWgIBqiV
Asteroid

VM Notification Won't Go Away

I have an unlocked Note 10+ on the Sprint network. Since the day I purchased it and setup my VM box, the VM notification icon will not go away after I've confirmed there's no new, old or saved VM.

Sprint says it's a Samsung issue and Samsung says it's a Sprint issue.

Does anyone have any suggestions on how to get rid of this notification?

6 REPLIES 6
OGBrock
Cosmic Ray

Re: VM Notification Won't Go Away

Try sleeping the vmail app and or notifications. Also going into settings apps and then clicking vmail and reset data clear cache worked.

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userHXkWgIBqiV
Asteroid

Re: VM Notification Won't Go Away

I've cleared the cache, force stop and disabled the app then restarted my phone. But yet the notification dull pops up.

I'm at a loss.

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OGBrock
Cosmic Ray

Re: VM Notification Won't Go Away

Have you looked under dialer app in settings for visual voicemail?

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userHXkWgIBqiV
Asteroid

Re: VM Notification Won't Go Away

I downloaded the visual app and made it my default hoping that would solve the issue but it hasn't.

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Samsung Moderator
Samsung Moderator

Re: VM Notification Won't Go Away

@userHXkWgIBqiV Does this issue still persist when your phone is in safe mode?

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userHXkWgIBqiV
Asteroid

Re: VM Notification Won't Go Away

I haven't tried in safe mode,  I'll check it out. 

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