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Samsung_K03OfGV
Astronaut

Video calls

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I'm having an issue with my phone not making video calls... I had a previous phone that did. This one being an insurance replacement, that wouldn't have anything to do with it, right?

Any suggestions?

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robbiedoo2001
Asteroid

Re: Video calls

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I used to have it too, but the latest update got rid of it. There's nothing wrong with your phone, it's a carrier issue.

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6 REPLIES 6
Honored Contributor

Re: Video calls

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@Samsung_K03OfGV 

 

1) Is your phone an unlocked Note10 or carrier branded?

2) What is your carrier?


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Re: Video calls

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It depends on what carrier the phone is locked on/bought the phone from. I know for a fact that sprint doesn't have it

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robbiedoo2001
Asteroid

Re: Video calls

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I used to have it too, but the latest update got rid of it. There's nothing wrong with your phone, it's a carrier issue.

View solution in original post

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wayne8821212
Asteroid

Re: Video calls

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I'm curious as to whether it works with the T-Mobile Note 10 Plus.

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Honored Contributor

Re: Video calls

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@wayne8821212 

 

The T-Mobile branded Note10 will have it. (mine did)


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Samsung_K03OfGV
Astronaut

Re: Video calls

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Thanks Samsung family.

Verizon is the carrier

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