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userRTn2o4x6B6
Asteroid

Video on the Lock screen

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How do I make the video last longer than 5 seconds on my lock screen?? I noticed the same video that I used is much shorter on the Note 10 than it is on the S10. It seems like the video gets cut after 4 to 5 seconds. Please help. Thank you

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userRTn2o4x6B6
Asteroid

I finally figured out where the problem is. I use the fac...

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I finally figured out where the problem is. I use the face unlock feature. As soon as the phone stops looking for ther face( after about 4 seconds) the video stops as well. I took out the face unlock feature and now the video plays for its entire length. I'm not sure if that's a glitch in the system or the phone was design that way

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5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Video on the Lock screen

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Thank you for reaching out. When you go to the video you are wanting to use, clicking the 3 dots in the top right corner, click set as wallpaper, then click on edit, and did you select the 15 seconds of the video to use as the wallpaper?

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userRTn2o4x6B6
Asteroid

Thank you for replying back! I did but it does not make a...

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Thank you for replying back!

I did but it does not make any difference. Even though the video is 15 seconds long, after 4 seconds the video stops. On the S10 the video plays continuously, like a Gif

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Samsung Moderator
Samsung Moderator

Re: Thank you for replying back! I did but it does not make a...

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Do you have a screen timeout set on your device?

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userRTn2o4x6B6
Asteroid

I finally figured out where the problem is. I use the fac...

JUMP TO SOLUTION

I finally figured out where the problem is. I use the face unlock feature. As soon as the phone stops looking for ther face( after about 4 seconds) the video stops as well. I took out the face unlock feature and now the video plays for its entire length. I'm not sure if that's a glitch in the system or the phone was design that way

View solution in original post

Reply
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Samsung Moderator
Samsung Moderator

Re: I finally figured out where the problem is. I use the fac...

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Thank you for letting us know that your concerns were resolved. I will forward this information to our product specialist. Thanks for your loyalty.


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