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userkW0OLBRRsq
Cosmic Ray

Why Is Samsung Canceling Credit Card Orders?

I have tired probably 10 different times now to place a pre order for the Note 10 + and each time it is cancelled for what scamsung claims is the credit card "billing information" being wrong. The order bills just fine and then within a few minuites to a few hours I get an email saying the order is cancelled. The chat support has flat out lied and even sugested I try Samsung Financeing for the order instead. I have not been able to reach anyone competent by phone or chat on this issue and it aprears I am not the only one based on what I can see here: https://us.community.samsung.com/t5/Tablets/Why-Is-Samsung-Canceling-Credit-Card-Orders/m-p/590152#M...

 

Has anyone been able to figure out what is happening or get any kind of strait answer from anyone over tehre ? 

36 REPLIES 36
userkW0OLBRRsq
Cosmic Ray

Re: Why Is Samsung Canceling Credit Card Orders?

I have opened a formal BBB complaint for this issue ID # 13759786.

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userd4KmImtl9W
Astronaut

Re: Why Is Samsung Canceling Credit Card Orders?

same thing happened to me

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userkW0OLBRRsq
Cosmic Ray

Re: Why Is Samsung Canceling Credit Card Orders?

I just called them and they said they are adding my account to some white list that will take 3 to 5 days so I will see if they actually do anything. 

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Samsung_zZ1COqW
Constellation

Not true

Not true

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userkW0OLBRRsq
Cosmic Ray

Re: Not true

What exactly is not true? I can post the transcripts from my conversation with support with no resulution and just lies. 

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iamwaynegilbert
Cosmic Ray

If you ordered the Aura Glow, it's sold out.

If you ordered the Aura Glow, it's sold out.

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userkW0OLBRRsq
Cosmic Ray

Re: If you ordered the Aura Glow, it's sold out.

No I ordered black. 

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userv1VNyHlr2e
Asteroid

Re: Why Is Samsung Canceling Credit Card Orders?

I keep getting "We're unable to process your request at this time. Please try again later, sorry for the inonvience." when I checkout, no mattet what CC I enter

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userkW0OLBRRsq
Cosmic Ray

Re: Why Is Samsung Canceling Credit Card Orders?

I would call them and demand they add you to the order white list or whatever they are calling it. They need to get their act together. 

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