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userk1hobztD1b
Asteroid

Wish my order would quit getting canceled

Have ordered 3 times and gets cancelled everytime so annoying 

12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Wish my order would quit getting canceled

I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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useriZqux7C4NZ
Constellation

Re: Wish my order would quit getting canceled

That's baloney. The e-commerce team won't do anything. Trust me I've tried.

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userk1hobztD1b
Asteroid

Re: Wish my order would quit getting canceled

Well it's true I called them and they said they white listed me, first they said it was because my billing address and shipping address was different so I fixed that still canceled don't know what to do at this point never seen someone throw my money back so many times xD

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userk1hobztD1b
Asteroid

Re: Wish my order would quit getting canceled

Well turns out it keeps canceling because you need to use a credit card to purchase cannot use a debit card looks like I'm not getting a note 10+ since I won't be able to trade in my s10 for 600 

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dboyrusky
Cosmic Ray

Re: Wish my order would quit getting canceled

Not true 

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userk1hobztD1b
Asteroid

Re: Wish my order would quit getting canceled

Well honestly I give up at this point I'm not gonna beg them to take my money no other company has have returned my money so much 

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user9an3yDoeaR
Constellation

Re: Wish my order would quit getting canceled

This is not true E-Com is useless. They don't know anything. Not sure what they are really there for if they can't help at all. I am on the same boat with my orders. I get told I have the wrong address on file. Then I get told I gotta wait 21 business days for the pending orders to get clear. Then they say I don't have enough credit when I have $3200 available to spend with only $1200 spent. You guys seriously need to reconsider this E-Com. It's really frustrating. 

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userk1hobztD1b
Asteroid

Re: Wish my order would quit getting canceled

I just don't understand why they won't take my money =(

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userHnoqvT8GTQ
Astronaut

Re: Wish my order would quit getting canceled

i have pre ordered twice and mine keeps getting cancelled

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