can't update PRL or Profile

[laylahoo]

I have Note10+ and have been having issues with it since the sprint and t-mobile merger...it goes in and out of service like from LTE to 3g to no service at all when normally I should have full signal strength...and it will not update PRL and Profile...I get internal error 111...ive done the ##72786# it won't activate after that...called support they had me to reset general settings...and still nothing...does anyone have a solution 

[latoplano_6_625]

have you reset the network?

i have no issue updating both PRL and Profile...

if it keep happens, try download samsung members app and submit a ticket.

Once you open, click on + sign and click error report.