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Astronaut

custom android version??

Why does my note 10 plus always say "your using a custom andriod version" in google help menu..
3 REPLIES 3
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Halo

Re: custom android version??

@mrsj8ke

Can You provide a image please so i can further assist you
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Astronaut

Re: custom android version??

I cant it is just showing up like a little black pop up
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Samsung Moderator
Samsung Moderator

Re: custom android version??

Have you tried clearing the cache partition on your phone?

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
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