i had just recently purchased a note 10 plus. Trying to get edge lighting to notify when screen if off is a nightmare.
I contacted samsung and they had me try factory reset as well as clearing cache. Nothing works. Now they want me to take it to a center or send it in for service everywhwre is closed and i do not have a backup phone so that is not a option. Brand new phone. The edge lighting works when the phone screen is unlocked. All the settings are changed to always and apps are have permissions. This is not a hardware issue is a software one. Is this a known issue that they dont want to admit?