Original topic:

my galaxy 10+ was stolen. but Samsung can't locate my phone nor Google. help

(Topic created on: 2/20/21 6:45 AM)
howlcudthey101
Astronaut
Options
Note10
I can't find my phone with the find my phone app. It was turned on and also my samsung find my phone was turned on . I only bought the phone for the advanced security features.  But no luck I check almost every day . Who is responsible for the false advertising and lost hope . I want a replacement or something who do I consult with.
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1 Reply
LongHiker
Samsung Care Ambassador
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Note10

@howlcudthey101 

Sorry that happened. In order for the phone to be located, it must be powered on and able to connect to a network. 

Samsung Care doesn't provide stolen device replacement. 

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