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Constellation

not seeing missed calls

Hi, I'm a newbie and this is my first message in this forum. I have had a note10 for about a month now and use it primarliy as my work phone. I just found out today that I've been getting calls from clients and contractors, but when my VM is full and they can't leave a message, their number is not showing up in missed calls AT ALL. I went through my call log for today because a client EMAILED ME. (why didn't she text?!)  Anyway, she said she had called twice this morning, but I looked through the log (all calls and missed calls) and NOT ONE of her calls is there. People are seriously mad at me because I haven't been calling back, but I had no idea that they had called. . How can I fix this? I'm freaking out. This never happened on my note8 or 5!

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Samsung Moderator
Samsung Moderator

Re: not seeing missed calls

Thank you for reaching out. Can you please send me a screenshot of your call log so I can better assist you in a private message: http://bit.ly/2JH2rq2

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