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Naskats
Asteroid

phone app randomly opening

My new Note 10plus randomly opens the phone app, I can be browsing facebook or on the internet, sometimes I'm not even touching the screen, it even comes on while watching a video and pauses the video, no missed calls or anything.....

 

Any help would be great

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: phone app randomly opening

Hey there!

 

Thanks for reaching out. Have you tried wiping the cache partition? See if that helps.

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

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Naskats
Asteroid

Re: phone app randomly opening

Tried it, no luck, still randomly opening

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Samsung Moderator
Samsung Moderator

Re: phone app randomly opening

Does this occur with the device in safe mode?

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Naskats
Asteroid

Re: phone app randomly opening

I put it in safe mode and so far it hasn't had the issue, what next?

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Naskats
Asteroid

Re: phone app randomly opening

Today while listening to music it paused the music and called my wife......

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Samsung Moderator
Samsung Moderator

Re: phone app randomly opening

If this does not occur with the phone in Safe Mode, then there is a third party app that is opening the Phone app. I would start with the most recently installed apps and begin uninstalling them until you notice the issue has stopped.

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Red Giant

Re: phone app randomly opening


@Naskats wrote:

Today while listening to music it paused the music and called my wife......


Tap and hold phone app shortcut on your home screen. Then when context menu appears, tap on App info. Then go to storage and clear data - this is just faster to do and then try:

 

What has @SamsungRei suggested...

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