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Astronaut

s pen

I went and bought a replacement S pen from a simple mobile store from my note 10 and I tried to use it and it is not connecting to keep saying it's unable to connect I checked and made sure it is the correct Pan and everything could it be the phone could it be the pen is there a software app that I have that download 1st or something someone please help
2 REPLIES 2
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Samsung Care Ambassador

Re: s pen

Did you try the S Pen reset? 

 

  1. Open phone settings
  2. Click on Advanced features
  3. Click on S Pen
  4. Click on Air actions
  5. click on the 3 dot menu and select Reset S Pen. 
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Astronaut

Re: s pen

I can't reset it because I'm not connected. I have to be connected to reset it looks like. Any other suggestions?
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