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12-02-2020 01:29 PM (Last edited 12-02-2020 01:30 PM ) in
Note10
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12-07-2020 08:05 AM in
Note10Thank you for reaching out. Are you using the stock messaging app on your device?
Are you trying to attach large files to your text messages?
Are you using Wi-Fi or data when you are experiencing these symptoms?
Are you receiving any error messages or just the continuous spinning?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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12-07-2020 09:11 AM in
Note10- Mark as New
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12-07-2020 09:11 AM in
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12-07-2020 09:16 AM in
Note10I would recommend trying to send the attachments via data to see if you still experience these symptoms?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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12-07-2020 09:19 AM in
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12-07-2020 09:27 AM in
Note10I would recommend turning off Wi-Fi to send the message with the attachment to see if you still experience these symptoms?
When did you last update your device?
Have you tried wiping the cache partition on your device? The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

