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Astronaut

voicemail

4 REPLIES 4
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Product Expert

Re: voicemail

Hello What carrier are you currently with? Most carriers have a voicemail app that you can download to receive visual voicemails, so if you're not getting your alerts that's another alternative to try. 

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Product Expert

Re: voicemail

Hello @userdq1MhPyrjt 

 

One option you have is to go into  the Apps, scroll to voicemail and see if the notifications are on silent for that particular app.  Hopefully that helps.

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Product Expert

Re: voicemail

If you had bought your phone unlocked you can try one of the 3rd party Voicemail apps through the Galaxy Store App or Google Play App.

 

As said by @timetra92 , your carriers also usually have a voicemail app if the phone was bought from the carrier

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Product Expert

Re: voicemail

I would try to call the carrier ,Can you please  dial 611 from your phone and ask them to reset the voicemail and see if that's what fix the issue 

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