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Astronaut

5g not working in Note20 Ultra - SM N986U1

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I have 5g plan with Verizon. I am in 5g coverage area. Verizon did all the troubleshooting and said I am supposed to get an update from Samsung,  after that 5g will work, rest all looking good from Verizon. . Yesterday night I got update.  But still no luck with 5G. Earlier when I called Samsung Tech support, they asked me to check phone in Ubreakifix. But no luck there as well. They couldn't find anything in their diagnostics. Its more than a month I am facing this issue. 
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Cosmic Ray

Re: Re: 5g not working in Note20 Ultra - SM N986U1

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107 REPLIES 107

Re: 5g not working in Note20 Ultra - SM N986U1

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It is most likely Verizon and the availability in your area
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Astronaut

Re: Re: 5g not working in Note20 Ultra - SM N986U1

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i have another ph in my home its 5g is working. so not an issue with coverage. as I said earlier, I am in coverage area. thanks for your response 👍
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Re: 5g not working in Note20 Ultra - SM N986U1

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Have you checked your network mode settings?
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Astronaut

Re: Re: 5g not working in Note20 Ultra - SM N986U1

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yes. in global mode
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Re: Re: Re: 5g not working in Note20 Ultra - SM N986U1

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I'm with T-Mobile and recently had to get a new SIM card for the 5G switch, but I'm sure every carrier is different.
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Constellation

Re: Re: Re: 5g not working in Note20 Ultra - SM N986U1

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What kind did you have to get now

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Asteroid

Re: 5g not working in Note20 Ultra - SM N986U1

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You are not the only one, i have the same issue, i got new 5G sim card from Verizon and tried 100 solution to fix it, but failed, sounds like Samsung note 20 does not support Verizon 5G nationwide. and i just ordered IPHONE 12 PRO MAX, time to change the phone, it support all the 5G. I have no idea why Samsung did this to me, and i paid 1 month for 5G and still stuck with my stupid 4G! waste my money!

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Astronaut

Re: Re: 5g not working in Note20 Ultra - SM N986U1

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exactly same pain i am going thru.
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Asteroid

Re: Re: 5g not working in Note20 Ultra - SM N986U1

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Hope they can fix it or gave us update the phone quickly!

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