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5g not working in Note20 Ultra - SM N986U1

(Topic created on: 11/9/20 2:53 PM)
klchandrakanth
Astronaut
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Note20
I have 5g plan with Verizon. I am in 5g coverage area. Verizon did all the troubleshooting and said I am supposed to get an update from Samsung,  after that 5g will work, rest all looking good from Verizon. . Yesterday night I got update.  But still no luck with 5G. Earlier when I called Samsung Tech support, they asked me to check phone in Ubreakifix. But no luck there as well. They couldn't find anything in their diagnostics. Its more than a month I am facing this issue. 
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108 Replies
SHADOWGATE
Supernova
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Note20
Hi!! and Welcome!!
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Note20
thanks
KdrewH
Halo
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Note20
Yes Welcome! There are a LOT of knowledgeable and experienced users here so, use us! :)
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Note20
Thanks again for your support. Have a safe weekend. huge
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Note20
Greetings. What was your previous device?
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Note20
moto z4
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Note20
I hope the Samsung turns out to be a great upgrade for you.
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zee4566
Cosmic Ray
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Note20
Greetings. What was your previous device?
http://www.translationservicesworld.com/interpreters.html
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Rwbarnes00
Constellation
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Note20
I recently purchased an unlocked Note 20 5G and I am truly in love with it. Does anybody else notice that the phone will barely send a message, let alone stream music or video, when on LTE+ instead of 5G? I have T-Mobile so this shouldn't be an issue. Any help would be greatly appreciated. 
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mickey_c93
Asteroid
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Note20

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This one is from T-Mobile it's a Samsung Galaxy Note 20 (5G)


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This one is from Rent-A-Center International which I didn't know until I :magnifying_glass_tilted_left: research it up, I already got the T-Mobile new 5G SIM Card it only says LTE+ they try to help me and get it fixed but they didn't know what was wrong either or what the LTE+ meant, either Rent-A-Center can anyone help me.

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