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Astronaut

Re: Re: Re: 5g not working in Note20 Ultra - SM N986U1

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thanks. I am getting notification but not able to view the comment when I open. makes sense.
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Cosmic Ray

Re: Re: Re: 5g not working in Note20 Ultra - SM N986U1

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I posted a link.  Let me know how it goes!

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Astronaut

Re: Re: Re: Re: 5g not working in Note20 Ultra - SM N986U1

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thanks. checking
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Astronaut

Re: Re: Re: Re: 5g not working in Note20 Ultra - SM N986U1

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@TJN, I followed steps. still showing LTE+

Edit: It worked. I got 5g in notification area.
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Cosmic Ray

Re: Re: Re: Re: Re: 5g not working in Note20 Ultra - SM N986U1

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Awesome! Glad to hear it.
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Asteroid

Re: Re: Re: Re: Re: 5g not working in Note20 Ultra - SM N986U1

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I still Lte +
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Cosmic Ray

Re: Re: 5g not working in Note20 Ultra - SM N986U1

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Samsung Care Ambassador

T-Mobile 5G connection issues, possible solution

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Hello,

 

 

I posted this on the wrong forum on Thursday when I found this out and just realized it! So reposting here because 5G is only available on the newer phones and I meant to post here originally anyway 😊

 

TMobile has just released an update about their 5G and issues with SIM cards. They have found that customers whose SIM cards have the letters TM plus 4 numbers are not 5G compatible. The new compatible SIM cards have R15 on them and are compatible. If you have a non compatible SIM card and have a 5G phone, please reach out to TMobile for a new SIM card. 

 

New SIM cards that support 5G start with R followed by number, whereas the old non compatible SIMs start with TM.New SIM cards that support 5G start with R followed by number, whereas the old non compatible SIMs start with TM.

I found that I actually did need to replace my SIM card as it was one of the old ones, which I knew it was but everytime I called TMobile and asked they told me it was a good one. I went on Thursday and replaced my SIM with the new one and my phone has been working much better, switching between 5G and LTE without a problem.

 

 

 

*if I have helped you, please like this post ❤️ If I have helped solve your problem, please mark this as a solution ✅ Hope you have a great day!
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Samsung Care Ambassador

Re: T-Mobile 5G connection issues, possible solution

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I was using my old one and still getting 5G but since I saw this I just switched it to the one from the box.

"New is always better" - Barney Stinson
lol
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Samsung Care Ambassador

Re: T-Mobile 5G connection issues, possible solution

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yeah, I was using my old one too, and it would show full 5G bars, but if I moved from a 5G area, it wasn't switching to LTE and I wasn't getting reliable mobile data. I had called and chatted with TMobile reps about it, and every time they told me my SIM was good, I didn't need a new one. Even when I told them it's the same one I had when I switched from ATT and brought my unlocked Note 8 with me... now that I got my new SIM, it's working the way it should! Smh.
*if I have helped you, please like this post ❤️ If I have helped solve your problem, please mark this as a solution ✅ Hope you have a great day!
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