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Asteroid

Audio Email Notification (lack thereof)

I recently started using a Note 20 Ultra and did a 'Smart Switch' from an S8.  I liked and utilized the Samsung email app with the S8 and I want to use it again.  On two of my email accounts through Xfinity, everything seems to work as it should.  On my company email account through Google, I do not receive audio notifications; only vibrate.  I've searched in numerous locations for the setting for that account and I cannot find one; the setting is only available for the other two accounts.  I've removed and reinstalled the account with the same results.

Has anyone else experienced the same issue and found a resolution?  Any helpful suggestions would be greatly appreciated!  Thank you!
3 REPLIES 3
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Asteroid

Re: Re: Audio Email Notification (lack thereof)

Thank you for your reply. That is something I already tried, but I ran through it again and it still only vibrates; no audio.
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Asteroid

Re: Re: Audio Email Notification (lack thereof)

Ok, thank you; will do.
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Asteroid

Re: Audio Email Notification (lack thereof)

I know this is a strange looking post, but there WAS somebody else commenting. Anyways, I resolved my issue. I removed the Samsung Email app from my phone which deleted all three email accounts. I restarted my Note 20 Ultra, reinstalled the email app through the Galaxy Store and readded all three accounts starting with the company email address, confirming functionality of each as I went. NOTE: ALL OF MY INDIVIDUAL EMAILS WERE BACKED UP AT EITHER GOOGLE OR COMCAST, both are imap accounts. Additional note, I used the 'other' option when selecting the type of account I was adding.
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