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Asteroid

Bluetooth keeps disconnecting

I had a samsung Galaxy s20 Ultra for few days and returned it for a samsung note 20 ultra and both had  problems with the bluetooth disconnecting randomly.. I want to know if there's a update coming out soon to  fix this, I would hate to return this phone back and buy a iPhone 🥲

9 REPLIES 9
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Constellation

Re: Bluetooth keeps disconnecting

I'm having the same issues in galaxy A50. When I connect it to my buds, while I'm playing something it has no problem at all. But when there's nothing in play this get disconnect and connect automatically again and again. Almost every minute 

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Asteroid

Re: Bluetooth keeps disconnecting

When was the first time you've experienced the drops?

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Constellation

Re: Bluetooth keeps disconnecting

Right after updating it with latest security update. 2 3 days max. 

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Asteroid

Re: Bluetooth keeps disconnecting

No one else?

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Constellation

Re: Bluetooth keeps disconnecting

I'm having same issue on my S10+ since the June 19 update. My bluetooth FM transmitter randomly disconnects and reconnects every few minutes. I've reset all my connections cleared the cache but no luck.
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Samsung Moderator
Samsung Moderator

Re: Bluetooth keeps disconnecting

Have you tried clearing the cache partition on your phone? 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
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Samsung Care Ambassador

Re: Bluetooth keeps disconnecting

@BlazingPhoenix There's quite a few reasons why bluetooth devices get disconnected but most common is that your phone maybe connected to other devices or multiple devices so double check that you are not connected to multiple devices if you are not sure you may have to reset bluetooth settings by resetting network settings. 

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Asteroid

Re: Re: Bluetooth keeps disconnecting

nope. none of that worked and the phone doesn't see my samsung bluetooth sound bar either 😕
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Asteroid

Re: Bluetooth keeps disconnecting

Same issue here with Note 20 Ultra and Note 10 after last update. Samsung had no answers.
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