JUMP TO SOLUTION Solved

Original topic:

Bought a Note20 with my s9 as trade, but carrier wouldnt let me use it. I already sent the s9 back

(Topic created on: 1/15/21 8:58 AM)
userFZynSJxvsi
Astronaut
Options
Note20

Purchased a Note20 5G from Samsung with my S9 as a trade in to give me $350 off the price. I went ahead and shipped the s9 to Samsung and put the sim in my Note20 only to find out that my carrier (Xfinity Mobile) does not allow the phone on the network (even though they sell the exact same phone). Now, I have shipped the Note20 back to Samsung as well. How do I get my S9 back? It is out for delivery today to Ingram (1/15/2021). 

0 Likes

1 Solution


Accepted Solutions
Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Note20

I recommend reaching out to our E-Commerce department for further assistance regarding your concerns. They can be reached directly at 855-726-8721.

View solution in context

0 Likes
1 Reply
Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Note20

I recommend reaching out to our E-Commerce department for further assistance regarding your concerns. They can be reached directly at 855-726-8721.

View solution in context

0 Likes