I order a note 20 s ultra 512 on Black Friday. Got it broke would it won't download over the air updates. Sent it in got it back same issue and now the camera rattles. I sent them my Galaxy S20 for cash towards it. Now there is no parts and no note 20 ultras at all. They took my old phone and I've spent like 30 hours on the phone been hung up on. This has been the worse customer experience of my life. So I have no phone not my old nor new ones. They are telling me they don't have the 128 versions in stock at this point I'm like screw it I'll loose the $150 bucks. The issue if I get the 1300 refund I loose my 1) Black Friday offer , 2) loose promotional sales I got on watch, tv, ear buds ect. Plus some stuff for my office.
3.) How can they not have a 128 version when they are decently old and are on a major sale on their site.
I can afford to pay cash for any of the phones but I got a deal through Samsung financing and got 10k for a package deal with returning the phone will ruin all the Black Friday deals I got.
I paid for the phone? They sent me a phone that could not update and bricked it's self twice with my business information and personal information on it. It was a motherboard issue. Karen but that's awesome your assuming I broke it.
Can I ask to clarify how the phone "Wont download OTA updates"? You now say they are bricked, so did they start the download and then just stop? Were you in range of a consistant WiFi signal if so? Or did it say that your phone was up to date when you tried to do the update?
As for the camera rattle, this exists on all Note 20 Ultras, and is a known "feature" (not an issue as the camera still works with the rattle).
P.S. I just checked, all collors are available through all carriers, and unlocked, so not sure why they are telling you they are out of stock, only the 512GB vers. shows out of stock for me.