Original topic:

Camera/Flash Issues - Blue Hue/White Smokey Photos

(Topic created: 06-05-2021 08:09 AM)
Cmislang
Asteroid
Options
Note20
Anyone else having issues with their Note 20 Ultra's main camera? Whenever I use the flash setting, it shows a blue hue before taking the photo. Then it comes out looking hazy, white, smokey. 

I'm not sure how long this has been going on for, as I rarely use the flash setting, but I saw that one of the main updates (updated 06/04) was to improve camera functions. Total fail. See photos for reference.

image
This is a screenshot mid-capturing photo with flash on. As you can see, a blue tint shows up. I do have a camera protector, but it is clean and never been an issue before.



image
Reference 1


image
Reference 2


12 Replies
Blue7
Red Giant
Options
Note20

have you tried it in safe mode? 

submit an error report via samsung members app (members app > + button > error report)

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Cmislang
Asteroid
Options
Note20
I will try that. I already submitted an error report last night. 👍
ElWormo
Cosmic Ray
Options
Note20
Your flash did not work on the first two photos, there are no shadows. What is the ISO of your camera set to?
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