Original topic:

Can not shut phone off.

(Topic created: 05-10-2021 08:37 AM)
Skinmini
Astronaut
Options
Note20
Since my phone's last update. I am not able to shut it off. They say you should shut it off for a few minutes once a week. But for some reason it will not. I push the button that is suppose to shut it off and it brings up that Bitzy thing. Has any one else had this problem with the new S20 Ultra Galaxy?
3 Replies
d_spi
Samsung Care Ambassador
Options
Note20
Good morning Skinmini, Check your side key functions to see if it was switch from powering off your Note 20. Open your settings menu> next scroll to "Advanced features"> then you'll want to tap "side key" you can switch that from wake Bixby to the power off menu
LongHiker
Samsung Care Ambassador
Options
Note20

@Skinmini 

Yeah it was changed in the update. Try this:

  1. Use 2 fingers to slide down from the top. (Or alternatively, use 1 finger and swipe down twice.)
  2. Near the top of the screen, you will see a a power icon between the search icon and the settings gear icon. 
  3. Click the power icon and you will see the choices for turning off or rebooting your phone. 
MrJell_Lee
Nebula
Options
Note20

Other option without changing any settings is to ....

Hold Vol.Down+Power key, should bring up the menu to select either power off or restart. 

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