I just accepted the Galaxy Note20 Ultra 5G update today at 1PM. Since then, I am unable to place any calls (it says "Couldn't connect" in red letters at the top, and plays a fast busy tone). Same behavior when trying to dial 611 or *611.
Inbound phone calls are going straight to voicemail. I am also unable to receive SMS or send them (says "Failed").
I attempted the following troubleshooting steps:
- reboot phone
- reset network settings and reboot phone
- turn off phone, remove/replace sim card, turn on phone
None of these steps resolved the issue.
Here is what the screen settings/software update/last update shows:
Software update information:
- Last successful update March 1, 2021 at 1:00pm
- Version: N986BXXU1DUB6 / N986BOXM1DUB6 / N986BXXU1DUB5
- Size: 1477.94MB
- Security patch level: February 1, 2021
I attempted to call Verizon Wireless, they had me go through the troubleshooting steps I went through, then they put me in 30+ minutes on-hold music and dropped the call.
Based on the timing of the problem and the update installation, I am pretty certain the update caused the issue. No other settings/apps have changed. It seems there is no way to "uninstall" the update however.
Any suggestion would be much appreciated.
Thanks Community !
where did you purchase your phone? its not US version?
try back up your phone to pc using smart switch, then install the software again using smart switch and restore what you backed up.
Same issue on my SM-G991B/DS s21. Cache clear, network reset, and verizon support call reactivation failed (plus others).
What worked was going to a store and getting a new 5g Sim. It took about 8 minutes to get settings once in the phone, but I am back working 100%