JUMP TO SOLUTION Solved

Original topic:

Cracked screen--how to factory reset for trade-in?

(Topic created: 12-06-2021 01:23 PM)
userg4Um1hHmCd
Asteroid
Options
Note20
Hello,
So I'm trading in my Note20U but the problem is my phone is cracked and only the very top is usable. DeX is no help since the factory reset option is grayed out.
Any ideas? I've gotten to the factory reset page but cannot confirm my security pattern bc the bottom 70% of the screen is flickering and barely if at all usable.
Any ideas?
I don't want to send this phone back to them with ALL of my info on it.
 
Thank you so much!
0 Likes
Reply
18 Replies
LongHiker
Legendary Samsung Care Ambassador
Options
Note20

@userg4Um1hHmCd FYI, if you can get a BT mouse connected via Dex, that mouse will still be BT paired when you disconnect from Dex. So, once the mouse is paired you can use it without Dex. 

But if you can't see enough of the screen to do the reset it might not help. 

0 Likes
Reply
Anonymous
Not applicable
Options
Note20
You can also log in to your Samsung account from a browser and run factory reset
LoganRandall
Astronaut
Options
Note20
yeah that would be easiest
0 Likes
Reply
userg4Um1hHmCd
Asteroid
Options
Note20

I'm in my account but don't see anywhere to do this. I only see warranty registration--Can you elaborate please? 

0 Likes
Reply
Solution
Anonymous
Not applicable
Options
Note20

It should be under Devices
Find my mobile
Select your Device
Erase data
userg4Um1hHmCd
Asteroid
Options
Note20

A thousand Thank yous!

TheGalaxy!

0 Likes
Reply
Anonymous
Not applicable
Options
Note20
Your welcome 👍
0 Likes
Reply
Anonymous
Not applicable
Options
Note20
I recommend keep the ultra and fix it
0 Likes
Reply
Anonymous
Not applicable
Options
Note20
The ultimate solution is to connected to PC and flash it using Odin
0 Likes
Reply