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Astronaut

Direct video call

I've an issue on my Note 20 ultra 5G that I don't see video calling option on my contacts who has samsung video call compatible devices. Previously I use to use Note 8 and use to video call directly from contacts on another Note 8 and Note 9 customers.

I think there's a firmware update required to add that feature in Note 20 Ultra 5G.

Please advise what to do to get video calling option directly on contacts(not through third party app).
2 REPLIES 2
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Samsung Care Ambassador

Re: Direct video call

Video calling provided by your carrier has a few limitations. 

  • Usually it only works on carrier locked devices. 
  • It only works between devices using the same carrier. For example, AT&T video calling only works between carrier locked devices using AT&T services. 
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Re: Direct video call

they've changed it to be duo by google
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