Original topic:

Do not Trust the the Trade In Program

(Topic created on: 4/22/21 4:38 AM)
usergEZeCXBiGE
Constellation
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Note20

Bought a Note 20 Ultra and traded in a Note 8.  Did exactly as the program required and verified the device booted up post-reset.  Samsung rejected the device claiming: You did not disable your personal security locks, including the Factory Reset Protection or Activation Lock.

I called up and they did claim to recheck the product but rejected it again for the same reason. I have asked for Samsung to return the phone.  I will update this post with what I find.  If there is a problem it is not what they claim.  I verified it booted up with the out-of-the -box welcome screens.  

 

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Jw56
Asteroid
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Note20
Did you disable it in google?