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Asteroid

Dust/Sand inside Note 20 Ultra Camera Housing

I just bought this phone and upon looking inside the camera housing the very first camera on top has a white piece of sand stuck inside to the lens. It also has several other small pieces in it as well. This is crazy for a $1400 phone to have sand in it. This is a quality control issue and Samsung needs to own up to it before more get released with dust and dirt inside it.
3 REPLIES 3
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Halo

Re: Dust/Sand inside Note 20 Ultra Camera Housing

ooh seems that you got a bad one, this was seen with other note 20's as well...I know you're able to call and either get it fixed or a replacement
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Asteroid

Re: Re: Dust/Sand inside Note 20 Ultra Camera Housing

I ended up accepting a 10% off refund which I was OK with because the phone itself is fine and the camera takes pictures fine its just got a sand speck on the top camera lens and some dust specs around this inside top camera housing. They told me I'll be fine when I go to trade in my Note 20 ultra even though there's a dust spec in the housing so I'm fine they took care of it. Seems pointless to send the whole phone back and wait for them to process it over a sand spec.
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Cosmic Ray

Re: Dust/Sand inside Note 20 Ultra Camera Housing

bring it back
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