Original topic:

Experiencing black screen issue on Galaxy Note 20 Ultra

(Topic created: 10-13-2021 05:11 AM)
userMEOTS9ebFO
Astronaut
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Note20

Hi, I am the owner of a Galaxy Note 20 Ultra which is just over a year old. The phone has just died on me with the screen going black. On occasions it seems to make some sort of noise to indicate it is alive but the screen stays black. Have tried to reset through the normal method (vol down and power button) but this has not worked.

Any ideas as to what may be going on, the phone was purchased through Samsung online.

3 Replies
Jhc1
Cosmic Ray
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Note20
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userkaGxyqm76P
Asteroid
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Note20
It probably doesn't have anything to do with your problem, but last night when I tried to use my phone in the dark, the screen and buttons were unresponsive. It stayed black. I turned on the light and it came back. I have Accidental Touch Protection turned off (I never use it), but it seems to be on regardless...
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MrJell_Lee
Supernova
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Note20

the display is likely dead. Have it checked at UBreakIFix or BatteriesPlus.

 

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