Original topic:

File format is not supported error message on WhatsApp dual messenger

(Topic created: 07-04-2021 05:25 AM)
Mitrom
Asteroid
Options
Note20
My copy of WhatsApp dual messenger doesn't allow me to send any picture or file, also the folders with the pictures and videos from WhatsApp dual messenger disappeared from my gallery. Any solution to this problem?
7 Replies
MissJessi
Astronaut
Options
Note20
I get that too. Is this normal?
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Mitrom
Asteroid
Options
Note20
No, it is not normal, before the last update dual messenger was working perfect
Smew
Comet
Options
Note20

  What software version is your Note20 on? Settings > About Phone > Software Information > Build Number (last 4 characters)

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Sarin_BH
Astronaut
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Note20

does anyone has any solution for this. Samsung is silent as always. They need to update us about it.

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Smew
Comet
Options
Note20

@Mitrom Try submitting an error report through the Samsung Members app about this issue!

What software version is your Note20/WhatsApp messenger on?

  What software version is your Note20 on? Settings > About Phone > Software Information > Build Number (last 4 characters)

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samsunguser761
Astronaut
Options
Note20
Same issue with my mobile.
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userluQlBTeTlj
Astronaut
Options
Note20

See release notes Samsung blocked it 😞

https://doc.samsungmobile.com/SM-A505FN/PHN/doc.html

Additional improvements

App copies made using Dual messenger can no longer access SD card files directly. To share SD card files in an app copy, select the files in Gallery or My Files, tap Share, then select the app copy.

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