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09-09-2020 09:37 AM (Last edited 09-12-2020 04:35 AM ) in
Note20I was sitting on a box on my back concrete patio when my phone (with a slim TPU case on it) fell out of my pocket onto the top right corner, then fell face down.
This drop was not more than 12 inches off the ground. The screen cracked from the right top side to just above the front facing camera!
I thought this glass had a drop rating of 6 feet?! This is the first time I've had a broken glass screen ever! And I've had drops from 3 times that height. Now I have a 300.00 repair cost for a 1300.00 phone with inferior glass. Sad state of affairs Samsung...
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11-14-2020 07:46 AM in
Note20I would recommend having the device evaluated by a certified repair technician.
You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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09-09-2020 10:13 AM in
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11-11-2020 09:12 PM in
Note20My wife's note 20 ultra with uag phone cover and gel screen protector ....she never drop the phone she turn off the screen and hear somthing crack......it was the screen next to the power button .....every time they make phones more expensive they become less durable
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11-14-2020 07:46 AM in
Note20I would recommend having the device evaluated by a certified repair technician.
You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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11-19-2020 05:40 PM in
Note20- Mark as New
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01-03-2021 09:53 AM in
Note20Same here twice.
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09-09-2020 01:18 PM in
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09-09-2020 04:23 PM in
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09-09-2020 05:11 PM (Last edited 09-09-2020 05:11 PM ) in
Note20Glass is glass. Corning (the makers of Gorilla Glass Victus) rated the glass for a 6ft drop in ideal conditions. Concrete is not an ideal setting. Also glass can be more prone to shattering from certain angles, so if it fell at just the right angle it will shatter or crack. Apparently your phone fell just right to get cracked. I know it is not ideal, but that is the risk you take whenever you drop your phone.
This is not Samsungs fault, it is mostly on the owner, and only then on Corning.
Not sure why people are saying this is your 4th drop, im not seeing that anywhere...
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10-21-2020 10:08 AM in
Note20