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Fragile screen - Note 20 Ultra

(Topic created: 09-09-2020 01:18 PM)
Bill6090
Asteroid
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Note20

I was sitting on a box on my back concrete patio when my phone (with a slim TPU case on it) fell out of my pocket onto the top right corner, then fell face down.  

This drop was not more than 12 inches off the ground.  The screen cracked from the right top side to just above the front facing camera!

I thought this glass had a drop rating of 6 feet?!  This is the first time I've had a broken glass screen ever!  And I've had drops from 3 times that height.   Now I have a 300.00 repair cost for a 1300.00 phone with inferior glass.   Sad state of affairs Samsung...

29 Replies
MrBo
Astronaut
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Note20
I completely agree with you on this point. I only had my phone less then a week, I noticed a crack while waiting for my case to come. The crack was from the power on button down the backside of the phone. I NEVER DROPPED IT AT ALL. It was in my pocket or my work bag and this is supposed to be their best screene? They need to be ashamed of the viability of this screen and I'M HIGHLY UPSET.
userRNBQtL1JMB
Asteroid
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Note20

My wife's note 20 ultra with uag phone cover and gel screen protector ....she never drop the phone she turn off the screen and hear somthing crack......it was the screen next to the power button .....every time they make phones more expensive they become less durable 

Solution
SamsungZell
Samsung Moderator
Samsung Moderator
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Note20

I would recommend having the device evaluated by a certified repair technician.

You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location


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userRNBQtL1JMB
Asteroid
Options
Note20
I had insurance in the phone ......pay 100 and get new phone.........cheaper than fix it
Members_hFggdC6
Constellation
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Note20

Same here twice.

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Note20
There's a small gap in the glass for the earpiece speaker. Perhaps that's a weak spot on the glass causing a crack on your 4th drop?
Adaboy
Supernova
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Note20
You have dropped your phone 4 times sound like you needs an Otter Box or Good bumper case. Unfortunately glass is glass no matter what its rating. The right hit on the edge of glass will do it. I love a slim cases but have since change to a thicker bumper for these expensive phones.
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Note20

Glass is glass.  Corning (the makers of Gorilla Glass Victus) rated the glass for a 6ft drop in ideal conditions.  Concrete is not an ideal setting.  Also glass can be more prone to shattering from certain angles, so if it fell at just the right angle it will shatter or crack.  Apparently your phone fell just right to get cracked.  I know it is not ideal, but that is the risk you take whenever you drop your phone.

 

This is not Samsungs fault, it is mostly on the owner, and only then on Corning.

 

Not sure why people are saying this is your 4th drop, im not seeing that anywhere...

Neknek3
Asteroid
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Note20
I was considering purchasing this phone and I decided to research it first. one thing that stands out from countless users is how fragile the glass is on this model. My note 9 and 9+ has fallen countless times on concrete, hardwood, marble and etc surfaces without a crack, mark, scratch or anything. I don't have a glass shield on it just a case from ebay. Due to the reviews of how fragile it is I'm skipping this model. I think it is something to it if so many are experiencing cracked screen issues versus previous models