I was sitting on a box on my back concrete patio when my phone (with a slim TPU case on it) fell out of my pocket onto the top right corner, then fell face down.
This drop was not more than 12 inches off the ground. The screen cracked from the right top side to just above the front facing camera!
I thought this glass had a drop rating of 6 feet?! This is the first time I've had a broken glass screen ever! And I've had drops from 3 times that height. Now I have a 300.00 repair cost for a 1300.00 phone with inferior glass. Sad state of affairs Samsung...
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My wife's note 20 ultra with uag phone cover and gel screen protector ....she never drop the phone she turn off the screen and hear somthing crack......it was the screen next to the power button .....every time they make phones more expensive they become less durable
I would recommend having the device evaluated by a certified repair technician.
You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location
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Glass is glass. Corning (the makers of Gorilla Glass Victus) rated the glass for a 6ft drop in ideal conditions. Concrete is not an ideal setting. Also glass can be more prone to shattering from certain angles, so if it fell at just the right angle it will shatter or crack. Apparently your phone fell just right to get cracked. I know it is not ideal, but that is the risk you take whenever you drop your phone.
This is not Samsungs fault, it is mostly on the owner, and only then on Corning.
Not sure why people are saying this is your 4th drop, im not seeing that anywhere...