I was sitting on a box on my back concrete patio when my phone (with a slim TPU case on it) fell out of my pocket onto the top right corner, then fell face down.
This drop was not more than 12 inches off the ground. The screen cracked from the right top side to just above the front facing camera!
I thought this glass had a drop rating of 6 feet?! This is the first time I've had a broken glass screen ever! And I've had drops from 3 times that height. Now I have a 300.00 repair cost for a 1300.00 phone with inferior glass. Sad state of affairs Samsung...
Glass is glass. Corning (the makers of Gorilla Glass Victus) rated the glass for a 6ft drop in ideal conditions. Concrete is not an ideal setting. Also glass can be more prone to shattering from certain angles, so if it fell at just the right angle it will shatter or crack. Apparently your phone fell just right to get cracked. I know it is not ideal, but that is the risk you take whenever you drop your phone.
This is not Samsungs fault, it is mostly on the owner, and only then on Corning.
Not sure why people are saying this is your 4th drop, im not seeing that anywhere...
It does not matter how clear you were. Not all of your phones fell in the exact same way. Your new phone fell just right on a weak spot, causing the crack. No glass in the world is shatter proof, and the strongest in the world is on your phone. Samsung did not design the glass, corning did. Samsung did not make this claim, corning did, and has tests to back up this claim. For samsung to get you a new screen, they have to source it from corning. Why should samsung be liable for your mistake?
who's to say that hundreds of people are having the same issue and there is a design flaw with the phone.
Uhm, those hundreds of people, thats who. Can you produce those hundreds of people? You are the first to make this claim that I have seen. When there are hundreds of people with this problem, then yes, Sasmung WILL do something about it, either on their own, or as a result of a class action lawsuit.
Their product is not what caused the issue, if you go to youtube, you can see videos of mixed results. In the first video I watched, the Note20 Ultra's screen shattered on the first fall, from 3 feet. In the second video, however, the FRONT glass did not break even after 12 drops. No cracks, No scratches, and 10 of those drops were fron 6ft. Seems like that second video supports Cornings claims, and the first supports what I have been telling you, that no 2 drops are the same, if the right conditions are met, a crack could occur from ANY drop.
I am not heartless, and I doo feel bad for you having a crack in your screen on a device that is not even 2 weeks old. What I am arguing here is that it is anyones fault but your own. Samsung has TRIED to cut these problems off before they happen by using the worlds most advanced glass.