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‎01-10-2021 08:58 PM (Last edited ‎01-11-2021 08:53 AM by SamsungRei ) in
Note20Samsung tech and customer support has been giving me the run around for over a month. And have been a loyal Samsung TV and phone customer for over 15 years. On November 30th they politely acknowledged that yes I am eligible for free earbuds for my new Samsung Note 20, and since then keep giving me fake ticket numbers to reference, each saying will arrive in 3 business days. And this is after they escalated it. They switch me back and forth from tech dept to customer support. Is a disgrace, makes me reconsider doing what the rest of my family has - switching to an iphone.
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‎01-18-2021 03:00 PM in
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‎01-18-2021 12:04 PM in
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‎01-18-2021 03:29 PM in
Note20Hey user. I was also told this before I bought my z fold 2. 2 of them. I called and asked a million questions. One was about what was included in the box. When I realized headphones was not they explained to me most users do not use them, but once I receive my phone to call and inquire about them and they will be shipped for free. Did this and now 5 people I talked to are saying the "promotion" ended. Well my order was on backorder. I am getting so frustrated with samsung. Seems like they don't keep any of their promises and only care about getting rich. I haven't had my phone the 14 days so thinking of switching to Apple. Never had these issues with them.
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‎05-11-2021 02:30 PM in
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‎05-19-2021 12:02 AM in
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