What's going on with my NEW NOTE 20 5G. ?
The screen is already feeling like it's cracked. I cannot see any imperfections, but I sure can feel them with my pen. I have had this AWESOME NOTE 20, for less than 60 days and this is what I am experiencing. SAMSUNG. to me this not an option I expect from my $1,000.00 device. If you all don't get this fixed by way of warranty or recall. Consider yourself, losing a valuable customer, that has been buying, your FLAT SCREEN TV's, washer and dryer, sound bar, DVD, player's. I have been buying for at least the past 5 years.
I'ts not clear what you're describing here... your screen looks fine but the pen feels like it's catching on something? I think I know what you mean, mine does too sometimes, but it had nothing to do with the glass, it's just how the softer plastic pen tip feels, not an issue.
Okay, back to being confused. Are you saying there are actual cracks in your glass? The glass should be perfectly smooth, if you can feel a line with your nail, there might be a crack that's just hard to see. Also, did you take the screen protector it came with off?
Like Geno71, I am confused. I do not understand how a screen defect can be detected by your fingernail, but does not catch light. Maybe your screen is dirty? Have you tried using warm soapy water on your screen? (wet the cloth then wipe the screen, don't spray water directly on the phone). My screen is perfectly smooth and does not catch my S Pen at all, so this is strange to me for sure... As for a screen protector, you would not have received one of these if you are a U.S. customer.