I have the Note 20 Ultra. My previous phone was the Note 8. I have an AfterShokz Aeropex headset. With the Note 8 I would set my phone on vibrate but would hear the ring in my headset as I should. With the Note 20 Ultra my headset seems to be directly controlled by the phone volume. Phone volume low or vibrate, headset volume low to inaudible. This defeats the purpose of having a vibrate only option on the phone. There has to be a setting I'm missing. The Verizon store is useless, you can't go in and they won't touch your phone.