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How can I get my money back from a trade in?

(Topic created on: 2/26/21 8:59 AM)
userO0rjPGwBbO
Constellation
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Note20

When I got my note 20 I was supposed to send in my note 9. I turned it in later then the days that Samsung  allowed so they took my money and the phone. Should I get my money back since Samsung kept the phone. How can I get my money back?

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Note20

I recommend reaching out to our E-Commerce department for further assistance regarding your concerns. They can be reached directly at 855-726-8721.

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Patriot1776JG
Supernova
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Note20
Not sure, me personally I would have sent your phone back, simply for you didn't meet the time line, & accordingly charge you for it, not do both. But to your question you need to contact Samsung and hash it out with them.
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Bugluv81
Asteroid
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Note20
I'd call to speak to someone at Samsung I know they usually give you like 15 days to return on a specific trade in. have you checked your email
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Ekamek
Sun
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Note20
I was able to extend my return date because of issues I had with the Note 20 but I talked/email them before the day it was supposed to be shipped. No issues with me sending it when I told them it will be possible.
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Note20

An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Note20

I recommend reaching out to our E-Commerce department for further assistance regarding your concerns. They can be reached directly at 855-726-8721.

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