Original topic:

Is it possible to trade in phone with white pixels?

(Topic created: 06-20-2021 07:22 AM)
Sandraaa
Astronaut
Options
Note20

Would it be possible to trade in my phone like this on the Samsung website.The screen works fine just the white pixels are there

 
image
 
 

?

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ABackwardsRT
Astronaut
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Note20
That's a screen issue which can be replaced or fixed. Long as you explain it or if it doesn't have that option you'll be fine. If it's fixable Samsung will decide to refurbish it or not.
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LongHiker
Samsung Care Ambassador
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Note20

@Sandraaa You have a screen protector installed. You can tell by the cutout around the camera hole. I would remove the screen protector to see if those spots are due to the screen protector or the screen itself. 

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Sandraaa
Astronaut
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Note20
It is not the screen protector. @LongHiker
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Note20

@Sandraaa Thank you for reaching out. You can information on the requirements for trade-ins using this link: https://www.samsung.com/us/trade-in/device-trade-in-faq/ For additional information you would need to reach out to the E-Commerce team directly by calling 1-855-726-8721. 



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