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Keypad turns off while on call

Very frustrating problem I need help with.  I just bought the Note20 and it is having the exact same problem as my S7 Edge.  That is, while on a call, no matter if the phone is at my ear or on speaker, the keypad turns off after about 10 seconds.  I have to hit the power button or double tap the screen to get it back on.  This is highly, highly irritatiing and inconvenient.  I need the phone to stay on the whole time.  I don't care about wasting the battery.  


I have, in the past, read all the forums and tried all the setting options.  Nothing has worked.  


So to summarize, I need my phone keypad to stay on for the duration of the call.