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Mobile Data service defaults to eSIM1 on Note 20 Ultra

(Topic created: 06-01-2021 09:59 AM)
elfarto1975
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Note20

I have a Note 20 Ultra SM-N985F (Android Security Patch Level April 1 2021), i recently added a eSIM from another country provider (ie it's Roaming at my current location) and my data connection keeps resetting to this eSIM plan even when i forced it to use SIM1 using Connections/SIM Manager/Mobile Data, this is very inconvenient as i don't want to incurr in data expenses on that mobile plan due to data roaming and if i disable roaming for it the phone is left without data service.

Also i noticed that everytime i try to switch it back to SIM1, there seems to be an error as, when i select SIM1 from the Pull Down Menu:

userfSkqTzAhDh_0-1622486152775.png

There a text popup stating "SIM1 will be used for data" but the option turns to OFF, so i have to go in again and select SIM 1 again.

It will reset to eSIM1 at what seems to be random intervals or maybe if Mobile signal is lost (like going under a tunnel).

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elfarto1975
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Note20

Can someone from Samsung take a look at this ?

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Solution
SamsungRei
Samsung Moderator
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Note20

I apologize but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.



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